Hi Scott,
Apologies for the inconvenience caused.
I could see that you have already followed the help document hence
please contact support to get personalized assistance.
Please raise ticket to desktopcentral-support@manageengine.com
Regards,
-----
Saranraj K
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]
**'New ticket' for 'new request' would help us to serve you better.