Hi davejb,
We are unable to reproduce the scenario in our local setup that's the reason why I requested for the details from the previous customer.
I would appreciate if you could share the below details to support team to assist you further on this.
Screenshot of the package
Logs from the client machine
You can refer http://logs.desktopcentral.com for the steps to send the logs.
Regards,
**'New ticket' for 'new request' would help us to serve you better.
We are unable to reproduce the scenario in our local setup that's the reason why I requested for the details from the previous customer.
I would appreciate if you could share the below details to support team to assist you further on this.
Screenshot of the package
Logs from the client machine
You can refer http://logs.desktopcentral.com for the steps to send the logs.
Regards,
-----
Saranraj K
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]
**'New ticket' for 'new request' would help us to serve you better.