Hi Mamerto Jr Cruz
Thank you for raising the post. As per error, it seems package extraction failure case. Reported error can be investigated by going through relevant logs.
I would suggest to contact our Support team with complete "Agent side" logs from failed MAC for better assistance. Refer http://logs.desktopcentral.com/ for steps to send MAC logs.
Appreciate your understanding.
Thank you for raising the post. As per error, it seems package extraction failure case. Reported error can be investigated by going through relevant logs.
I would suggest to contact our Support team with complete "Agent side" logs from failed MAC for better assistance. Refer http://logs.desktopcentral.com/ for steps to send MAC logs.
Appreciate your understanding.
Regards,
-----
Jai Kishan
Sr.
Technical Consultant
Desktop
and Mobile Device Management Solution
Direct
Support : +1 408 916 9886
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