Hi Tyler James,
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Appreciate for your forum post.
1. Self Service portal:
It may take sometime to get the information from the Desktop Central server after installing the agent.
2. Custom Group:
Please send an email to support "desktopcentral-support@manageengine.com" with the agent logs to check the root cause.
Agent log: <Install_Dir>\DesktopCentral_Agent\logs [compress the entire logs folder]
Upload link: http://bonitas2.zohocorp.com
Looking forward to assisting you.
Regards,
-----
Felix M
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
**'New ticket' for 'new request' would help us to serve you.
