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Re : How to disable "New software is Available" notification?

April 27, 2016, 7:00 am
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Hello,

Greetings.

Allow user to interact with the Installation window will launch the Install Now pop up in the end user desktop. As of now, there is no option to suppress it. I've requested team to add this requirement in the product road map.

Looking forward to assist you,

-----
Dinesh Babu J
Sr.Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
Desktop Central | Desktop Central MSP | OS Deployment | Mobile Device Management ]

 

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Re : Office 2013 Repair Script Needed

April 27, 2016, 7:32 am
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Hello Chris,

Greetings.

Script may help you to remove the Office products completely. You will need to use the XML method to repair the installation via Desktop Central Software Deployment. Please refer to web site below for more information:


Looking forward to assist you,

-----
Dinesh Babu J
Sr.Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
Desktop Central | Desktop Central MSP | OS Deployment | Mobile Device Management ]

 

**'New ticket' for 'new request' would help us to serve you better


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Desktop Central Remote Office Syncronization kills WAN

April 28, 2016, 7:04 am
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I see in scope of management I can reduce the default synchronization speed for each individual remote site.  That's nice.  but why does it try to sync all at the same time to all the remote sites.  it kills my WAN, there has got to be a way to fix this  m isn't there ?
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Re : Desktop Central Remote Office Syncronization kills WAN

April 28, 2016, 1:49 pm
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Hi Greg,

Thanks for your post.

As of now, this is the default work flow of replication process. This has already been raised to our development team and we're working on it.
However please modify the replication interval as per the need.

Reference,
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Hope this helps. Let me know if you've any clarifications.

Regards,
_______
Roobhan Karthik
Associate Technical Consultant
Desktop and Mobile Device Management Solution
DirectSupport:+1 408 916 9886
Toll Free : +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 632 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]
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Error in PowerShell Deployment Script

May 1, 2016, 10:05 pm
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Hi

In Software Deployment \ Templates there is a deployment for Microsoft PowerShell for Windows 7 SP1 (x86).

The VB script to deploy has a couple of typo's that cause the target to reboot immediately after installation.
There are two lines that have "/NORESTAR" . The letter T needs adding to the end for it to work as expected.

As a side question, is it possible to detect what PS version is installed?
Computer\Software Inventory doesn't list it.

Thanks

Mark

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Re : Error in PowerShell Deployment Script

May 11, 2016, 9:56 am
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Hi Mark,

Thank you for bringing the typo info to our notice. We will fix it soon.

Regarding detecting PS version, it cannot be done as we don't scan or do any File/folder monitoring/network level detection scan.

Appreciate your efforts and understanding. 

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.




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Re : Has anyone else seen horribly slow software deployments on DC Build 92038?

May 13, 2016, 3:00 am
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Hi,

We are on build 92041 - skipped past 92038 so no experience of that version I'm afraid, no no sign of that issue for us.

Our Office 2013 installer which is over 1GB copies the files AND installs to a PC to a remote office in under 30 mins total.

Kind regards,

Dean
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Re : Has anyone else seen horribly slow software deployments on DC Build 92038?

May 13, 2016, 1:51 pm
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Hi DeanRyan, 

Thank you for your reply. 

This case has been analyzed and found that it occurred due to the agent communication to the server. However, I tried to reproduce the issue in the test lab and unable to reproduce it. So it's not a common issue and suspect that it's an environmental issue or specific to the setup. 

Looking forward to assisting you.

Regards,
-----
Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.


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Deploy extensions/add-ons in Firefox

May 17, 2016, 4:35 pm
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Does anyone know if there is a way with desktop Central that we can deploy firefox extensions?  If not through Desktop Central, another way?

Thank you!
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Re : Deploy extensions/add-ons in Firefox

May 18, 2016, 12:50 am
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Hi Daniel Monighetti,

Appreciate your forum Post.

The requested feature for deploying the Firefox Extension using Desktop Central is not available. If you have any script to deploy this, then you can use Desktop Central to deploy that script for invoking the extension.

I will take this as s feature request and forward to the team to add in on our product road-map list.

Looking forward to assist you.

Regards,

-----

Naveen

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.

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Set default programs for all users using desktop central?

May 18, 2016, 9:25 am
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Is there a post installation script that sets a certain app as a system wide default after its been installed?
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Re : Set default programs for all users using desktop central?

May 18, 2016, 11:17 pm
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Hi Tyler James,

Appreciate your forum Post.

As of now, there is no post installation script available to set the App as a system wide default in Desktop Central.

If there is any available in future will update you for the same.

Looking forward to assist you.

Regards,

-----

Naveen

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.

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Execution Status

June 1, 2016, 4:09 am
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I can send a "execution status error" from scripts. ??

although deploy is correct if the script does not give me the result I want to be shown wrong "execution status".


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Re : Execution Status

June 1, 2016, 6:01 am
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Hi,

Appreciate your forum post.

The status will be shown based on the Exit code set on the script and also the exit code set under Custom script.

Looking forward to assist you.

Regards,

-----

Naveen

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.

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Removal of VNC Servers and Viewers

June 10, 2016, 8:04 am
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Hello,

We have several different versions of VNC Server and VNC Viewer that we need to have removed from all computers in our environment.
I know for sure there are both TightVNC and UltraVNC servers that make up the majority of our environment.

Is there any surefire way to remove the servers silently using desktop central? All silent switches plus built-in uninstallations fail or hang.

Thanks

------ 
Aaron Johnson 
Windows Systems Administrator
Fleetpride Inc.
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Re : Removal of VNC Servers and Viewers

June 10, 2016, 11:50 am
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Hi Aaron Johnson,

Appreciate your forum post. 

Please let me know the version details for TightVNC and UltraVNC softwares to assist you further with the uninstallation. 

Looking forward to assisting you.

Regards,
-----
Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.


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Re : Removal of VNC Servers and Viewers

June 10, 2016, 12:03 pm
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All of this has got to go. Primarily 2.0.4 of TightVNC since that has the most installed in our environment. 
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Re : Removal of VNC Servers and Viewers

June 10, 2016, 3:15 pm
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Hi Aaron Johnson,

Thanks for your reply. 

Let me check with concern team and update you the status on this. 

Regards,
-----
Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.
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Software Templates missing

June 13, 2016, 7:59 am
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The Software Templates options in the Software Deployment Tab is missing. Only the "Packages" option is available. Can someone please assist?
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Re : Software Templates missing

June 13, 2016, 2:41 pm
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Hi Dave Soto, 

Thank you for your post in our forums. 

May I know your current build? Also kindly try with different browsers and share the findings. 

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.

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