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Re : Removal of VNC Servers and Viewers

June 13, 2016, 3:34 pm
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Hi Aaron Johnson,

Good day. 

Please send an email to "support@desktopcentral.com" to assist you further on your request. 

Looking forward to assisting you.

Regards,
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Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.
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Re : Removal of VNC Servers and Viewers

June 14, 2016, 10:04 am
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Here's what I would do -- run MyUninstaller by NirSoft (it's free).  There is no install for the software-- just an EXE.  Run it on a workstation with VNC installed.  It will show you the Uninstall string for each program installed.  Copy the uninstall string for VNC (note - you will have to do this for each version of VNC installed).  Create a Software Package in DC using the Uninstallation String, and then deploy.  

I have used this method for uninstalling lots of software, although never VNC.  I may soon, however, because I am in the process of upgrading my Win7 computers to Win10 and the upgrade seems to hose my VNC installation.  I haven't had time yet to troubleshoot the VNC issue, but I may just have to uninstall/reinstall.

That brings up a question -- is there a stand-alone viewer that works with Desktop Central?  The DC remote software has gotten better over the years -- my major complaint is that it takes longer to remote in because of the multiple steps you must take.  That is why I still predominately used VNC over DC remote.  If ManageEngine would release a stand-alone EXE for connecting to workstations it would make my life easier.

Jason


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Re : Removal of VNC Servers and Viewers

June 14, 2016, 3:36 pm
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Hi Donwhatican,

Thanks for the participation in this post. 

Stand alone remote control viewer feature is currently unavailable. However, I have forwarded this request to concern team to check for the feasibility. It will be added to the roadmap based on feasibility. 

Looking forward to assisting you.

Regards,
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Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.
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The remote server returned an error: (403) Forbidden

June 15, 2016, 5:13 am
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Can anyone provide advice on how I can resolve the following errors on my distribution server that is preventing Agents from connecting to it:

Distribution Server Connectivity Info :
DistributionLastAccessName, #SERVER-NAME#, 8021, http, Failed, The remote server returned an error: (403) Forbidden.
DistributionServerName, #SERVER-NAME#, 8021, http, Failed, The remote server returned an error: (403) Forbidden.
DistributionServerIPAddress, #SERVER-IP#, 8021, http, Failed, The remote server returned an error: (403) Forbidden.
DistributionServerFlatName, #SERVER-IP#, 8021, http, Failed, The remote server returned an error: (403) Forbidden.
DistributionServerSecIPAddress, #SERVER-NAME#, 8021, http, Failed, The remote server returned an error: (403) Forbidden.

TCP Port 8021 is unblocked in the windows firewall.

I have got a support case open however its taking frustratingly long for someone to get back to me today and so I thought I would ask here in the hope that somebody might be able to provide some useful information or advice. 

I have looked at the following article in the knowledge base - https://www.manageengine.com/products/desktop-central/desktop-central-server-not-reachable.html
The distribution server itself appears with a green status in the Desktop Central console itself and receives the replication requests. I can also see that it has downloaded software from the main Desktop Central.


Many Thanks,

Richard
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Re : The remote server returned an error: (403) Forbidden

June 15, 2016, 4:00 pm
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Hi Richard, 

I apologize for the inconvenience caused. 

Please let me know the ticket ID to check case status and update you on it. 

Looking forward to assisting you.

Regards,
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Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.
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Re : The remote server returned an error: (403) Forbidden

June 16, 2016, 12:21 am
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Hi Felix,

It's ticket "[##80029##] Desktop Central - Request Technical Support".


Kind Regards,

Richard
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Re : The remote server returned an error: (403) Forbidden

June 16, 2016, 1:18 pm
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Hi Richard, 

Thanks for your reply. 

Trust the technician checked the issue remotely and verified the server part of the issue. However, it requires a developer assistance to check the client side to find the root cause. As discussed, You will be notified about the remote session in the Ticket -  80029 for further analysis.

Appreciate your understanding. 

Regards,
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Felix M 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.
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Deploy software to a custom group of computers

June 17, 2016, 8:09 am
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What is the best way to accomplish the following task in Desktop Central?

I want to find all of the systems on our network that still have Internet Explorer 9 installed and update them to Internet Explorer 11.

I know how to deploy software, but I don't know how to create a group of computers that contain a particular version of software and then deploy a new software package to that group.

Any assistance would be appreciated.

Troy
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Re : Deploy software to a custom group of computers

June 17, 2016, 10:04 am
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Create a custom dynamic group, and filter on 'Software Name' equals 'Windows Internet Explorer 9'

and then deploy to that custom group.

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Re : Deploy software to a custom group of computers

June 17, 2016, 10:07 am
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Hi Tory,

Thank you for your post.

Please find the instructions below,
  1. Go to Admin tab >> Custom Groups >> Create New Group >> Category as 'Dynamic', and Choose the criteria as shown in the below image,
  2. Then you can deploy software to the particular (dynamic) custom group.




Hope this helps. Let me know if you've any clarifications.

Regards,
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Roobhan Karthik
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)





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Re : Deploy software to a custom group of computers

June 17, 2016, 10:31 am
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Thanks for the direction fellows. Unfortunately when I go to deploy to the custom group no dynamic groups are in the list. I created a static group and it appeared immediately. Does it take a while for the dynamic group to populate and become available?

Dynamic Group Created



But unavailable in the deployment window


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Re : Deploy software to a custom group of computers

June 17, 2016, 1:23 pm
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Re : Deploy software to a custom group of computers

June 17, 2016, 1:23 pm
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Re : Deploy software to a custom group of computers

June 17, 2016, 1:40 pm
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Re : Deploy software to a custom group of computers

June 20, 2016, 5:54 am
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Hi Troy,

My pleasure in assisting you.

Please feel free to contact us for any technical assistance,we'll be glad to assist you.

Assuring you of our best services as always.

Regards,
-----
Roobhan Karthik
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


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I can deploy Internet Explorer 11 to computers that have IE8 or IE9 installed, but am receiving Unknown Error Code 40024 if the computer has IE10 installed. Any ideas?

June 20, 2016, 11:37 am
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I've used the templates for installing the prerequisite updates as well as the templates for deploying IE11, but it just isn't working. I've also tried removing the /passive switch from the template so it's just using /quiet /norestart and still no luck.

Thanks,

William
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Re : I can deploy Internet Explorer 11 to computers that have IE8 or IE9 installed, but am receiving Unknown Error Code 40024 if the computer has IE10 installed. Any ideas?

June 20, 2016, 12:48 pm
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Hi whudson, 

Appreciate your post in our forums. 

Let me test the scenario with in my local setup and share the feedback. 

Regards,

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Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.

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Error in SW template for Chrome 51 x64

June 20, 2016, 11:27 pm
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Hi,

today I set up updates for our client test group.

Of the first run, Chrome 51 x64 failed and I saw that the MSI package from the template gets created as "MSIEXEC/EXE" package, causing it to fail:

Application Details
Application Name :Google Chrome 51.0.2704.103 (x64)
Version :51.0.2704.103
Type :MSIEXEC / EXE / ISS / Command
Platform : Windows
Location :GoogleChromeStandaloneEnterprise64.msi
Install switches :GoogleChromeStandaloneEnterprise64.msi
Uninstall switches :


I already downloaded the msi from official site and created my own MSI-package (not MSIEXEC) because I need it very soon, but maybe you could fix this template for all the other users? :)

Kind Regards
Stefan

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Re : Deploy software to a custom group of computers

June 20, 2016, 11:36 pm
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so this only works on a per-domain basis?
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Re : Error in SW template for Chrome 51 x64

June 21, 2016, 5:14 am
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Hello Stefan,
Thank you for bringing this issue to our attention.
I've requested team to do the necessary changes to fix this issue. In one or two days, you will be able to deploy it from our Templates.
Accept my apologies for any inconvenience this may have caused to you.

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.

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