Support Portal

Hi Hicsy,

For deploying to dynamic cg's, yes its a per-domain basis.

Regards,
-----

Roobhan Karthik
Associate Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

Hi Dinesh,

No harm caused ;-)

Thanks for your feedback and forwarding my request.

Kind Regards

Stefan

Hello whudson,

Upon reproducing the reported issue in our local test lab, we didn't face any issue as you reported. However after analyzing the log, we found that the system missed some files while deploying IE 11 which is specific to the machine and not the product failure. You can follow the below steps to overcome this issue.

Solution 1:

Kindly turn off the Anti-virus as it might bock the download process and also try this configuration on machine startup.
Refer :http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie11-install-failed-during-update-on-windows-7/f1fe6150-61c0-4d67-90d9-e146e92ddfa1?auth=1 .
If it gets failed, please follow second procedure.

Solution 2:

Download the copy of IE11 from Microsoft and run the installer manually. Please wait until it gets to the ‘Install Internet Explorer 11’ prompt (Please don't close this window).
Navigate to ‘C:\Windows\temp’ and search for the most recently created folder with ‘IE’ at the beginning of it’s name. E.g. ‘IE1CF18.tmp’.
Open that folder and verify whether you can find the following two .cab files.
IE11-neutral.Downloaded.cab and IE11-neutral.Extracted.cab.
If you can find those two files, please follow the next step. If you don’t, please go back to the earlier step and try with one of the other similarly named folders.
Now, substituting my example path with the one you determined in the last step, please run an elevated Command Prompt and enter the following commands in the order listed.
dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Extracted.cab /quiet /norestart dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
After doing the above, kindly return to the ‘Install Internet Explorer 11’ prompt and click ‘Install’. It should successfully install with a bit of luck.
Once it get succeeded manually, please deploy above mentioned two command lines to targeted machines using DC and then deploy Internet Explorer 11.
Refer :http://answers.microsoft.com/en-us/windows/forum/all/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf

Regards,

-----

Saranraj Kumar

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you better.

Hello Stefan,

Now the team made changed in the Application DB to fix this issue.

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you better.

Hi Dan,

Please share me the below files to analyze the root cause of issue and shall assist you accordingly,

1. Package and Configuration export.

For Configuration export, Go to Software Deployment tab > View Configurations (Left Pane) > Click on the configuration name > EXPORT PDF (RightHandSide)
For Package export, Go to Software Deployment tab > Packages (Left Pane) > Click on the Package name > EXPORT PDF (RightHandSide)

2. Installable files to test in our local setup, Upload the complete software package

3. Agent machine logs

For uploading the logs and package refer, https://www.manageengine.com/products/desktop-central/logs-how-to.html

Regards,
-----

Roobhan Karthik
Associate Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

build: 92071

after installing agent with .bat file I have a particular issue where self service wont work. here are my screenshots.

The group is reading my windows 7 machine as VISTA? that would be incorrect.

BUT...

It is CORRECT in inventory...

Still doesn't explain why self-service is not displaying any of my packages

I believe I have found a bug..

Hi Tyler James,

Appreciate for your forum post.

1. Self Service portal:

It may take sometime to get the information from the Desktop Central server after installing the agent.

2. Custom Group:

Please send an email to support "desktopcentral-support@manageengine.com" with the agent logs to check the root cause.

Agent log: <Install_Dir>\DesktopCentral_Agent\logs [compress the entire logs folder]

Upload link: http://bonitas2.zohocorp.com

Looking forward to assisting you.

Regards,

-----

Felix M

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you.

1. Self Service portal:

self-service loads instantly if you install agent from the SOM

Hi Tyler James,

Thanks for the reply.

If you install the agent from the Desktop Central server, then it may be updated immediately since there is a communication when installing the agent.

However, when you install the agent manually from the client machine it will be updated when the agent contact the server. So suspect that the communication issue from the agent.

So you could also upload the agent logs from this client machine to analyze the issue further.

Looking forward to assisting you.

Regards,

-----

Felix M

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you.

logs have been emailed to you already.

communication with server is instant. The console reports that agent is online and can perform all other functions besides self-service.

The troubleshooter would report errors if there wasn't any communitcation with the server.

server logs emailed too

Hi Tyler,

Thanks for uploading the logs.

Let me analyze the case from the logs and update you the status in the ticket.

Looking forward to assisting you.

Regards,

-----

Felix M

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you.

Hi All!

When will be avaliable tempalates for:

Viber (PC, Mobile)

SnapChat

It's very popular software. Please ADD it

http://odarchuk.com

I added all this softwares early via https://www.manageengine.com/products/desktop-central/request-software-package.html?dci-sdt

but today this form is down :(

http://odarchuk.com

Hi,

Appreciate your forum post.

Your request will be forwarded to the team to check the feasibility of the requested software and will add in the template accordingly.

The link to add new software works fine and I check on it. Please try to access the link again and check,

https://www.manageengine.com/products/desktop-central/request-software-package.html?dci-sdt

Looking forward to assist you.

Regards,

-----

Naveen

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you better.

Hello Sasha,

Greetings.

Now the form is working, you can request the software packages that needs to be added in the templates. Usually, we check the feasibility for adding the software and add it in the templates.

Regards,

-----

Dinesh Babu J

Sr. Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you better.

Update: I let it sit over-night, restarted and still not working.

Update: At some point today self-service finally started working. Thats wonderful and all but we need self-service to work immediatley after installing agent via .bat file, NOT more than 30 hours later.

Hi Tyler,

I do understand your concern.

As requested, Please upload the new agent logs from that client machine to analyze further.

Looking forward to assisting you.

Regards,

-----

Felix M

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

**'New ticket' for 'new request' would help us to serve you.

When I'm trying to install Autocad 2016 to a PC in regional office through Desktop Central I got this error:

"Either you haven't provided the silent switches or the silent switches are incorrect" .

This is the command in my batch file: \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\Setup.exe /W /Q /L \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\ACAD2016Core.ini /language en-us

Below is the log of Desktop Central agent in the PC:

Log open time: 2016-07-05 12:11:29:993
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] Message : The operation completed successfully.
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] @@@@@@@@ Inside ProcessInstallSoftwareConfig Method @@@@@@@@
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] deleteValue: Key found ...!: 0
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] deleteValue: Delete value DCCreateProcessStatus success!
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] ProcessInstallSoftwareConfig : Number of Softwares Configured : 1
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/1/swpackage/swpackage-settings.xml
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.84.3.3 : 8021
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] InternetGetRequestEx : Content Length of the request file: 334 Bytes
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] Bytes read reached the contenlength
[ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO] InternetGetRequestEx: Total bytes read = 334
[ 2016-07-05 12:11:30:040 ] [ 5812 ] [INFO] GetRetryStatusData : ExecutedRetryCount read sucess 1
[ 2016-07-05 12:11:30:040 ] [ 5812 ] [INFO] GetRetryStatusData : TotalFailureRetryCount read sucess
[ 2016-07-05 12:11:30:040 ] [ 5812 ] [INFO] SendConfigStatusUpdateEx : Data to Send to Server ->
<?xml version="1.0" encoding="UTF-8"?>
<agent-params>
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="COLL_STATUS" PARAM_VALUE="3" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="COLL_REMARKS" PARAM_VALUE="[i18n]dc.db.agent.config.common.colln_started[/i18n]" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="COLL_REMARKS_EN" PARAM_VALUE="Deployment is in progress." />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="NAME" PARAM_VALUE="VNRHL004" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="DOMAIN_NETBIOS_NAME" PARAM_VALUE="RANKINE-HILL" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="RESOURCE_ID" PARAM_VALUE="23842" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="COMPUTER_NAME" PARAM_VALUE="VNRHL004" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="MSP_NAME" PARAM_VALUE="DC_MSP" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="CUSTOMER_NAME" PARAM_VALUE="DC_CUSTOMER" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="CUSTOMER_ID" PARAM_VALUE="1" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="RESOURCE_TYPE" PARAM_VALUE="1" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="REMARKS" PARAM_VALUE="Not Available" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="CONFIG_DATA_ID" PARAM_VALUE="0" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="ERROR_CODE" PARAM_VALUE="0" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="COLLECTION_ID" PARAM_VALUE="20704" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="IP_ADDRESS" PARAM_VALUE="10.84.3.146" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="LAST_RETRY_ATTEMPT" PARAM_VALUE="1" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="TOTAL_RETRY_COUNT" PARAM_VALUE="1" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="APPLY_TYPE" PARAM_VALUE="Refresh" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="NEXT_APPLY_TYPE" PARAM_VALUE="--" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="COMPUTER_DOMAIN_NAME" PARAM_VALUE="RANKINE-HILL" />
<AgentParams AGENT_PARAM_ID="5" PARAM_NAME="AGENT_TIME" PARAM_VALUE="1467695490000" />
</agent-params>

[ 2016-07-05 12:11:30:040 ] [ 5812 ] [INFO] Config Id : 0 is not a patch/servicepack configuration, so sending default configuration string
[ 2016-07-05 12:11:30:040 ] [ 5812 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /statusUpdate?computerName=VNRHL004&domainName=RANKINE-HILL&customerId=1&actionToCall=3&actions=1
[ 2016-07-05 12:11:30:040 ] [ 5812 ] [INFO] InternetSendRequestEx : DesktopCentral Server & Port -> 10.25.1.18 : 8020
[ 2016-07-05 12:11:30:165 ] [ 5812 ] [INFO] InternetSendRequestEx : Successfully posted the data to the server 10.25.1.18
[ 2016-07-05 12:11:30:165 ] [ 5812 ] [INFO] InternetSendRequestEx : Reading the response sent by the server 10.25.1.18
[ 2016-07-05 12:11:30:165 ] [ 5812 ] [INFO] SendConfigStatusUpdateEx : Successfully posted the Configuration status to the server . So going to trucate the datas available (if any) in the confighistory file
[ 2016-07-05 12:11:30:165 ] [ 5812 ] [INFO] Message : The operation completed successfully.
[ 2016-07-05 12:11:30:165 ] [ 5812 ] [INFO] UpdateConfigDataStatus : The Required SubKey is given by Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\20704
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] ProcessInstallSoftwareConfig : Criteria applied on SWPackagePath -> package_id=13501
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] Parser: String returned after parsing: ong-ong\mtnguyen
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] ProcessInstallSoftwareConfig : Software running in privilege option : 1 (1 - > Run as. 2 -> system. 3 -> Target User)
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] @@@@@@@@@@@ Inside InstallUninstallPackage Method @@@@@@@@@@@
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/1/swpackage/sw13501.xml
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty!
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 10.84.3.3 : 8021
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] InternetGetRequestEx : Content Length of the request file: 1742 Bytes
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] Bytes read reached the contenlength
[ 2016-07-05 12:11:30:181 ] [ 5812 ] [INFO] InternetGetRequestEx: Total bytes read = 1742
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Parser: String returned after parsing: swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Parser: String returned after parsing: swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] processSWPackageTable : Time Out Value    :    7200
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] processSWPackageTable : architecture : 1 (1 -> x86,2 -> x64)
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] swpkgToRepositoryRelPtr resultdata is empty ! So assumping that this package no need of open network connection with the share server ....!
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Parser: String returned after parsing:
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Inside the GetFileNameFromUrl
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] VNSAN1ACAD2016CORE.bat
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] @@@@@@@@@@    Inside InternetDownloadFileWithCheckSum method @@@@@@@@@@@
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] GetMD5HashFromString: MD5 hash of string swrepository/1/swuploads/AutoCAD_2016_NW_VNDC01/VNSAN1ACAD2016CORE.bat is: [ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] 42786c93630582e86759c29ef0dd6b17
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] InternetDownloadFileWithCheckSum:: Checksum Criteria:: DOWNLOAD_URL_CHECKSUM='42786c93630582e86759c29ef0dd6b17'
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] InternetDownloadFileWithCheckSum:: File already exist in location, calculating checksum
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] GetMD5HashFromFile: MD5 hash of file C:\Program Files (x86)\DesktopCentral_Agent\\swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01\VNSAN1ACAD2016CORE.bat is: [ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] 76469dcc80cccf21c8a15a5da6409991
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] ValidateAndGetFileChecksum: checksum value to compare: 76469dcc80cccf21c8a15a5da6409991
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] ValidateAndGetFileChecksum: checksum value from file : 76469dcc80cccf21c8a15a5da6409991
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] InternetDownloadFileWithCheckSum():: checksum for file C:\Program Files (x86)\DesktopCentral_Agent\\swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01\VNSAN1ACAD2016CORE.bat is matched. Hence no need to download again.
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] @@@@@@@@@@    End of InternetDownloadFileWithCheckSum method @@@@@@@@@@@
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] InstallUninstallPackage : Root path C:\Program Files (x86)\DesktopCentral_Agent\\swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Parser: String returned after parsing: VNSAN1ACAD2016CORE.bat
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Parser: String returned after parsing:
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] ############################################################################
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Package Name                              :AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Root Path                                 :C:\Program Files (x86)\DesktopCentral_Agent\\swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Package XML Path                          :\client-data\1\swpackage\sw13501.xml
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] User Name                                 :ong-ong\mtnguyen
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Package Type                              :2
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Operation                                 :1
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Package Path                              :swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Package Timeout Value                     :7200
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Installation Command Line Params          :VNSAN1ACAD2016CORE.bat
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Uninstallation Command Line Params        :
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] MST file name                             :
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Software repoistory path                  :(null)
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] Software repoistory is locked by          :(null)
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] ############################################################################
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] @@@@@@@@ Inside impersonate Method @@@@@@@@
[ 2016-07-05 12:11:30:196 ] [ 5812 ] [INFO] impersonate : Going to impersonate the process with 'mtnguyen' user name and domain name / machine name as 'ong-ong'
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] Impersonate : Successfully impersonated the logged on user with ong-ong\mtnguyen
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] @@@@@@@@ End Of Impersonate Method @@@@@@@@
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallSoftware : Going to perform the install action for the software AutoCAD_2016_NW_VNDC01
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallGivenFile : Copy option is not enabled, hence proceeding the installation action with the network file path.
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] Inside ProcessPrePostConditionsAndActions Method
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] End of ProcessPrePostConditionsAndActions Method
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] ########################################## INSTALLATION ###################################################
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallGivenPackage : Going to perform the Installation action for the given Package.
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : Working Directory path     -> C:\Program Files (x86)\DesktopCentral_Agent\\swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01.
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : Root path                  -> (null).
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : Cmd Line Params     -> VNSAN1ACAD2016CORE.bat.
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : TimeOut Value       -> 7200 seconds
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : Set the Current Directory called with -> C:\Program Files (x86)\DesktopCentral_Agent\\swrepository\1\swuploads\AutoCAD_2016_NW_VNDC01.
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] Message : The operation completed successfully.
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : Successfully impersonated
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : EnvironmentBlock Created sucessfully
[ 2016-07-05 12:11:30:368 ] [ 5812 ] [INFO] InstallEXEFile : Executable File for create process as User -> VNSAN1ACAD2016CORE.bat.
[ 2016-07-05 12:11:30:446 ] [ 5812 ] [INFO] InstallEXEFile : Process successfully created for application VNSAN1ACAD2016CORE.bat
[ 2016-07-05 12:26:30:000 ] [ 5188 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 12:26:30:032 ] [ 5188 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 12:26:30:032 ] [ 5188 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 247004
[ 2016-07-05 12:26:30:032 ] [ 5188 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 12:41:30:060 ] [ 316 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 12:41:30:060 ] [ 316 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 12:41:30:060 ] [ 316 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 247551
[ 2016-07-05 12:41:30:060 ] [ 316 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 12:56:30:103 ] [ 5340 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 12:56:30:103 ] [ 5340 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 12:56:30:103 ] [ 5340 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 248098
[ 2016-07-05 12:56:30:103 ] [ 5340 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 13:11:30:118 ] [ 5340 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 13:11:30:118 ] [ 5340 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 13:11:30:118 ] [ 5340 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 248647
[ 2016-07-05 13:11:30:118 ] [ 5340 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 13:26:30:131 ] [ 1612 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 13:26:30:131 ] [ 1612 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 13:26:30:131 ] [ 1612 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 249196
[ 2016-07-05 13:26:30:131 ] [ 1612 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 13:41:30:152 ] [ 1860 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 13:41:30:152 ] [ 1860 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 13:41:30:152 ] [ 1860 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 249745
[ 2016-07-05 13:41:30:152 ] [ 1860 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 13:56:30:174 ] [ 1848 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 13:56:30:174 ] [ 1848 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 13:56:30:174 ] [ 1848 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 250294
[ 2016-07-05 13:56:30:174 ] [ 1848 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 14:01:49:733 ] [ 4016 ] [INFO] UIMSG_LOGOFF called
[ 2016-07-05 14:01:49:874 ] [ 4016 ] [INFO] Send To Client......
[ 2016-07-05 14:11:30:186 ] [ 500 ] [INFO] LoggerTimerRoutine : Inside LoggerTimerRoutine Method
[ 2016-07-05 14:11:30:186 ] [ 500 ] [INFO] RotateLoggerForEverRunningProcess : cSfileName : C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log
[ 2016-07-05 14:11:30:186 ] [ 500 ] [INFO] CheckLogSizeReached : The log file size of C:\Program Files (x86)\DesktopCentral_Agent\logs\dcsoftwaredeployment.log is given by 250972
[ 2016-07-05 14:11:30:186 ] [ 500 ] [INFO] LoggerTimerRoutine : End of LoggerTimerRoutine Method
[ 2016-07-05 14:11:30:560 ] [ 5812 ] [ERROR] InstallEXEFile : The Process has excited the time out value..    So going to Terminate the Process..!
[ 2016-07-05 14:11:30:560 ] [ 5812 ] [INFO] InstallEXEFile : The process has been successfully terminated ..!
[ 2016-07-05 14:11:30:560 ] [ 5812 ] [INFO] deleteValue: Key found ...!: 0
[ 2016-07-05 14:11:30:560 ] [ 5812 ] [INFO] deleteValue: Delete value DCCreateProcessStatus success!
[ 2016-07-05 14:11:30:560 ] [ 5812 ] [INFO] InstallEXEFile : Successfully impersonated
[ 2016-07-05 14:11:30:654 ] [ 5812 ] [INFO] InstallEXEFile : EnvironmentBlock destroyed sucessfully
[ 2016-07-05 14:11:30:763 ] [ 5812 ] [ERROR] Error Code : 258 , Error Message : The wait operation timed out.
[ 2016-07-05 14:11:30:794 ] [ 5812 ] [INFO] InstallGivenPackage : Configured ExitCode and return code from process are : 0 and 258
[ 2016-07-05 14:11:30:794 ] [ 5812 ] [ERROR] InstallGivenPackage : Error while performing Installation function.
[ 2016-07-05 14:11:30:810 ] [ 5812 ] [INFO] *************************************************************************************************************
[ 2016-07-05 14:11:30:826 ] [ 5812 ] [ERROR] Error Code : 258 , Error Message : The wait operation timed out.
[ 2016-07-05 14:11:30:841 ] [ 5812 ] [ERROR] InstallUninstallPackage : Failed to install the package AutoCAD_2016_NW_VNDC01
[ 2016-07-05 14:11:30:857 ] [ 5812 ] [INFO] @@@@@@@@@@@ End of InstallUninstallPackage Method @@@@@@@@@@@
[ 2016-07-05 14:11:30:919 ] [ 5812 ] [INFO] GetRetryStatusData : ExecutedRetryCount read sucess 1
[ 2016-07-05 14:11:30:919 ] [ 5812 ] [INFO] GetRetryStatusData : TotalFailureRetryCount read sucess
[ 2016-07-05 14:11:30:919 ] [ 5812 ] [INFO] Message : The operation completed successfully.
[ 2016-07-05 14:11:30:919 ] [ 5812 ] [INFO] *********** Software installation ends for (1)th Software Package .
[ 2016-07-05 14:11:30:935 ] [ 5812 ] [INFO] UpdateConfigDataStatus : The Required SubKey is given by Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\20704
[ 2016-07-05 14:11:30:950 ] [ 5812 ] [INFO] deleteValue: Key found ...!: 0
[ 2016-07-05 14:11:30:950 ] [ 5812 ] [INFO] deleteValue: Delete value ConfigDataID success!
[ 2016-07-05 14:11:30:950 ] [ 5812 ] [INFO] Message : The operation completed successfully.
[ 2016-07-05 14:11:30:950 ] [ 5812 ] [INFO] ProcessInstallSoftwareConfig : FailedConfigIDs Write Sucessfully
[ 2016-07-05 14:11:30:950 ] [ 5812 ] [INFO] @@@@@@@@ End Of ProcessInstallSoftwareConfig Method @@@@@@@@

When I tried to run the batch file manually on the PC, it can run the setup.exe and install the program without any problem. Can you please help me check this issue. Thank you so much.

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