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Re : Can not deploy Autocad

July 5, 2016, 6:20 am
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Hello Trung,

Greetings.

Unfortunately, I do not have contents of .bat file to comment on the deployment failure. However, from the error code, I understand that batch file that you are using to install the Autocad prompting for some input and this is the reason for why you are getting operation timed out issue.

To find the root cause, please deploy the .bat file using the below option in Software Deployment configuration and update me the status?.

 Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.


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Re : Can not deploy Autocad

July 5, 2016, 7:28 pm
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Hi Dinesh,

My batch file only content this command:

\\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\Setup.exe /W /Q /L \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\ACAD2016Core.ini /language en-us

Let me explain about how the Desktop Central was setup in my office. The main Desktop Central server is in Singapore office and the PC we need to deploy the software is in Vietnam. In Vietnam we had a distribution server call vndc01.

Normally when we deploy the updates or small software for Vietnam office we will use HTTP Path (URL) so the packages will be copied over to vndc01 and there is no problem. Now we need to deploy Autocad 2016 software and this package is very big so we have to chose Network Path but the problem is the Software repository was bounded to the main server in Singapore office and we can not change this (see picture)



So we have to manually type the path directly into the EXE Root path to point to the package on a file server in Vietnam office


After deployed we got error so we tested creating a batch file to run the setup command and upload using HTTP Path (URL). The log in my first post generated from this scenario.

We have tried several tests as below:

1. Deployed the batch file under System user and get error: incorrect function in the log file.
2. Deployed the batch file under my account (member of Domain Administrators group) and get error as in the logs in my first post.
3. Deployed the batch file under Domain Administrator account and it's successfully deployed.

We suspected that the System account can not reach the package stored on the Vietnam file server, if using my account it can reach the package but can not go through the UAC of Windows. When using Domain Administrator account it can both access the file server and pass by UAC of Windows to install the software.

But in Singapore office my colleague can deploy under System user because he can chose the package in the software repository (stored on the default server in Singapore office which I have mentioned in the picture above). So we want to know how can we add a package in regional office to the software repository in Desktop Central, believe this is the root of issue.

Thank you.
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Re : Can not deploy Autocad

July 6, 2016, 8:17 am
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Hello Trung,

Greetings.

As of now, uploading the package using http is the solution to deploy the package to Remote Office computers. In case of huge package size, you can zip the installer files using a 7z to reduce the size and upload the package using http option for deployment.

Here's the article to use the http option for package having a multiple/single installer.


Regards,

-----

Dinesh Babu J

Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.


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Self-Service Portal - Run Installer EXE as Administrator?

July 7, 2016, 4:35 pm
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I am attempting to add an Office installation package to self-service portal, but it is failing to install on a non-administrator account on Windows 10, with the error "The requested operation requires elevation". Is there any way to run the installer as an administrator in the self-service settings or through OCT?


Thanks

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Re : Self-Service Portal - Run Installer EXE as Administrator?

July 8, 2016, 7:42 am
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Hi David,

Thanks for raising  your request,

In current model of Desktop Central the SSP with User elevation is unavailable, however let me check with my Development team on this case and shall update you by early next week, kindly bear with me until then.

Appreciate your cooperation,

Regards,
-----
Leonard J
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.







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Re : Self-Service Portal - Run Installer EXE as Administrator?

July 8, 2016, 12:24 pm
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Hi David,

Thanks for  your patience,

As already mentioned, We don't have an option to install as "Run as Administrator". Hence request you to publish this package to Computer Group.

Trust this helps and revert for any clarifications,

Regards,
-----
Leonard J
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.





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Random/temporary SW install errors

July 13, 2016, 2:02 am
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Hi,

I am using DTC for one year by now. I see some errors during software deployment which "do not make sence" - or I cannot understand why they happen:

Errors like:

Error occurred while fetching the package path url
Unknown Error. Code : ....
A fatal error occurred during installation

The strange thing is:
1.) These errors do not happen to all clients! I deploy new SW to about 70 PCs (I have tested the deployment before!) and maybe 2-3 random clients get errors!
2.) After one or two retries the SW gets installed successfully, at least most of the times. So these errors are also temporary and not comprehensible.

Can you tell in general why these errors can happen?
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Re : Random/temporary SW install errors

July 13, 2016, 5:25 am
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Hi Stefan Johnen,

Appreciate your forum post.

The errors you mentioned will come in various scenarios like if the Network patch was not able to access from the client machine during the deployment, if the application is already installed on the machine and if you try to install again then the Unknown error code might come.

So, it could be in various situation the error will show.

Please refer the below link for the different reason the message will occur,

https://www.manageengine.com/products/desktop-central/software_installation_unknown_error.html

https://www.manageengine.com/products/desktop-central/software_installation_fatal_error.html

Only with the agent logs, the root cause of the issue can be identified.

Looking forward to assist you.

Regards,

-----

Naveen

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.





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Re : Random/temporary SW install errors

July 14, 2016, 4:15 am
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I understand you cannot confirm the cause of these single issues without further information.


But in general, there are often errors, which do not make sense.

I deploy SW to a group of computers, all UP, all in local office, online via LAN cable, so no connection problems.
One clients installs fine, the other fails. Reason: "Either you havent provided the silent switches or the silent switches are incorrect"

I mean, seriously, the error cannot be correct? If it was, the software could not be installed on any other clients.
Same with errors like "Error occurred while fetching the package path url".

It does not make sense and so I cannot understand (on my own - without the support), why this happened?

Most times it is "ok" after 1-2 retries (and I did NOT change the "silent switches" for example).

I just want to say: The errors DTC reports during a failed installation are not correct.

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Re : Random/temporary SW install errors

July 14, 2016, 3:03 pm
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Hi Stefan,

Thank you for sharing your concern. I agree few times error doesn't convey the actual issue or real scenario due to which package got failed. 

Most of the time, it just captures the return value thrown on OS level and sends back to Server. It may not be meaningful or convey the message. 

I'll forward your concern to our development team so that they can check on adding/enhancing the error code or return value on failure. 

Appreciate your understanding. 

Regards,
-----
Jai Kishan
Sr. Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]






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Re : Random/temporary SW install errors

July 14, 2016, 11:24 pm
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Hello Jai,

thank you too for your reply and your understanding of the issue.

It would be great if you could forward this to you team :)
Currently the "interpretation" of exit codes does not work reliably, which gives me headaches when troubleshooting failed installs.

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Re : Random/temporary SW install errors

July 15, 2016, 3:58 am
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Hi Stefan Johnen,

Appreciate your update and understanding on this case.

I will forward this to the development team so that they can check on adding/enhancing the error code or return value on failure.

Appreciate your understanding on it.

Looking forward to assist you.

Regards,

-----

Naveen

Technical Consultant

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]


**'New ticket' for 'new request' would help us to serve you better.


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Re : Self-Service Portal - Run Installer EXE as Administrator?

July 15, 2016, 12:34 pm
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Hi Dave B1, 

Appreciate your feedback. 

We have already considered the requested feature to be added to our product. Once it is added to the product, we will keep you posted the update via newsletters, forums and blogs. 

Please keep in touch with us. 

Regards,
-----
Saranraj K 
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.





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Re : Self-Service Portal - Run Installer EXE as Administrator?

July 15, 2016, 8:11 am
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The only way around this is to disable UAC.... not a good option. Please consider adding "Run As" feature into Self Service Portal for DTC MSP Version, along with configuration options.
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MSI package command switches

July 19, 2016, 8:11 am
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When you configure a new MSI deployment package, does Desktop Central automatically add any command switches? I am trying to add /quiet and /norestart and it says invalid command line argument.
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Re : MSI package command switches

July 19, 2016, 9:15 am
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Hi Dan,

Thanks for your post in our forums.

Yes, silent switches are hard-coded by default.  If you need to configure additional settings like for reboot, then you can provide under MSI Properties for installation. 

Additional reference link below,
https://www.manageengine.com/products/desktop-central/help/software_installation/managing_msi_files.html#Software-Deployment-Adding-MSI-EXE-Packages

Regards,
-----
Roobhan Karthik
Associate Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

**'New ticket' for 'new request' would help us to serve you.


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Unified Agent software deployment

July 19, 2016, 1:38 pm
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OK then. I created a package for a new software we are using for our laptops. It is called Bluecoat Unified Agent. I modified the MSI installer using InstEd. I tested the install on my PC (using the /quitet and /norestart) and it worked without showing anything on screen. I setup and install for this package on Desktop Central and attempted to install it on some of our laptop and I get "Fatal error during installation." on all of them. Any idea what could be causing this? I created 2 packages, one for 32 bit and one for 64 bit, and they are both having the same error.
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Re : Unified Agent software deployment

July 20, 2016, 7:15 am
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Hey Dan,

If you run the MSI package in DC without using any switches, does it still give the fatal error ? i would normally add the package and run it without any switches just to make sure its working, then start to add in switches that i need, 1 by 1.
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File folder operation configuration needs "deployment settings" option

July 20, 2016, 10:36 am
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Really all configurations should have the deployment settings option available  (example: custom scripts configurations need it too) 

We need to push a a file to a directory that wont exist until after our software deployment configuration runs with the deployments settings set between 12 - 3am

Easy I thought.. I'll just set my file folder operation to run between 3 - 6am except I dont have the option to pick a deployment policy in the file folder operation configuration.

That is really inconvenient! 
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Re : Unified Agent software deployment

July 20, 2016, 10:54 am
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Hi Dave

Thank you for rasing the post.
Desktop Central by default does not require any silent switch for MSI application.
However I do observe from the above post that the package has been modified and tested to be working good while manual installation.

I would like to replicate this internally.So please upload the MSI package,server logs and agent logs to the below upload link.

Server log: <Install_Dir>\DesktopCentral_Server\logs(compress the complete server logs)
Agent logs:<install_Dir> \DesktopCentral_Agent\logs (compress the logs folder)

Looking forward to assist you.

Regards,

-----

Rajesh.J
Associate Technical Consultant 

Desktop and Mobile Device Management Solution

Direct Support : +1 408 916 9886

Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)

[ Desktop Management | Desktop Management for MSP | OS Deployment | Mobile Device Management ]

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