Hi Michael Stewart,
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Appreciate your forum request.
I understand that the software deployment takes more time to copy the files to the client machine though it has fast internet connection. Hence, Please upload the Desktop Central server, agent and configuration screenshots to analyze the case further. I will assist you further in the ticket created with Desktop central support.
Find the logs location and the log upload link.
1. Server logs: <Install_Dir>\DesktopCentral_Server\logs[compress the entire logs folder]
<Install_Dir>\DesktopCentral_Agent\logs[compress the entire logs folder]
3. Screenshot of the package and the configuration.
Looking forward to assisting you.
Regards,
-----
Felix M
Technical Consultant
Desktop and Mobile Device Management Solution
Direct Support : +1 408 916 9886
Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS)
**'New ticket' for 'new request' would help us to serve you.
